Define Phase Project Scope: Order fulfillment process from receipt to shipping (Chin, 2021). Objectives: Improve order accuracy and reduce cycle time (Chin, 2021). 2. Measure Phase: Data Collection: Gathered data on order accuracy, cycle time, and defect rates (Chin, 2021). Metrics: Established current performance levels (Chin, 2021). 3. Analyze Phase: Root Cause Analysis: Identified bottlenecks in the picking and packing stages (Chin, 2021). Control Charts: X-bar, R, and I-MR charts were used to monitor process performance (Chin, 2021). 4. Improve Phase: Solutions: Implemented Lean tools such as 5S to organize workstations and reduce waste (Chin, 2021). Applied Six Sigma techniques like process mapping to streamline operations. 5. Control Phase: Monitoring: Established ongoing monitoring using control charts to ensure sustained improvements (Chin, 2021)