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Define the problem, define goals, and generate alternative solutions and select an approach are the classic three-step decisional or problem-solving model credited to Benjamin Franklin.

Define the problem, define goals, and generate alternative solutions and select an approach are the classic three-step decisional or problem-solving model credited to Benjamin Franklin. What two steps were added to create the current five-stage decisional model? a. Empathic relationship / goals b. Structuring the session / developing a checklist c. Empathic relationship / action d. Goals / story and strength

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