Define the process (leadership) and state the outputs that it produced. Then give in detail 10 activities more or less interdependent on each other, through the exercise of which the person who exercises this process (leadership) produces what he produces.

For each of the outputs produced by the process (leadership) as a whole, identify the needs that these outputs aim to satisfy, among customers (same customers may have more than one need and customers may not have all the same needs in the same order of importance); and the criteria by which customers are likely to say that it is well done or poorly done.