Delilah Watson, Chief Operating Officer of Glenmore Products, told her human resources manager, "Obviously, the individual managers in our organization have different skills. But, following our implementation of a(n) ___________ approach, our management has been much more successful, consistent, and efficient in decision makingincluding for issues that are nonroutine and unpredictable. Much of the variability has been successfully eliminated."

Multiple Choice

• bureaucratic
• administrative
• human relations
• quantitative management
• flexible