Delivering bad news within an organization might involve sharing bad news with your manager or another employee in person or in writing. Use a tactful tone and reasons-first approach because these techniques will help preserve friendly relations. Determine whether you need to use a direct or an indirect strategy (reasons-first approach) based on the anticipated reaction of your audience.

Fill in the blank with the most appropriate answer.

In order to be tactful and professional when personally delivering bad news within organizations, you should .

Read each of the following scenarios, and answer the corresponding questions.

You are the CEO of a company, and you have just learned of an information security breach that has compromised all employees personal information, including passwords, social security numbers, salaries, and direct deposit routing numbers.

What should you remember when delivering the news to your organization? Check all that apply.

Think about timing.

Deliver the news through a memo.

Explain past, present, and future.

Be patient with the reaction.

You are a recruiter for a nationwide car rental firm. You receive hundreds of applications each year, and you reject nearly 90 percent of them.

How can you reduce the rejected applicants disappointment? Check all that apply.

End with goodwill.

Give no specific explanations for refusal.

Place the refusal at the beginning of the message.

Show appreciation for their interest in the company.

You are the general manager of a national clothing retail store. At the last minute, one of your night-shift managers has requested an alternate schedule for the next two weeks in order to attend an endcap display training course the company offers through its professional training program. While you would like to honor the night-shift managers request, the schedule has already been distributed, your other night-shift manager is on vacation, and the change would require many people to reorganize their schedules at the last minute.

Options for the closing of the request refusal:

Option 1: Another endcap display course will be offered in two months. I would be happy to make arrangements for you to attend this training.

Option 2: You can submit your letter of resignation and then attend the classes. If I havent hired someone by the end of the two weeks, you can come back.

Option 3: Thanks for inquiring. I would really like to have you take the class and promise to see whether I can rearrange schedules anyway.

Which would be the most appropriate closing for refusing the night-shift managers request?

Option 1

Option 2

Option 3