Delton Company manufactures an electronic component, ZP98. This component is significantly less expensive than similar products sold by Delton's competitors Order-processing time is very short, however, approximately 10% of products are defective and returned by the customer. Returns and refunds are handled promptly. Yorunt Manufacturing, Delton's main competitor, has a higher-priced product with almost no defects but a longer order-processing time. (Click the icon to view the additional information.) E (Click the icon to view the data.) Conversion costs in each year depend on production capacity defined in terms of ZP98 units that can be produced, not the actual units produced. Selling and customer-service costs depend on the number of customers that Delton can support, not the actual number of customers it serves. Delton has 90 customers in 2021 and 100 customers in 2022. At the start of each year, management uses its discretion to determine the number of advertising staff for the year. Advertising staff and its costs have no direct relationship with the quantity of ZP98 units produced and sold or the number of customers who buy ZP98. Required Requirement 1. Calculate the amount and cost of unused capacity for: a. Manufacturing b. Sales and customer service c. Advertising If you are unable to calculate the amount and cost of unused capacity, explain why. Begin by calculating the amount of unused capacity for each department. Then, calculate the cost. (If it is not possible to calculate the amount or cost of unused capacity, leave the input cells blank. If any amount is zero, enter "0".) Amount of unused Cost of unused capacity capacity (a) Manufacturing (b) Selling and customer service (c) Advertising ltc - Xf More Info Assume that in 2022, Delton has changed its processes and trained workers to recognize quality problems and fix them before products are finished and shipped to customers. Quality is now at an acceptable level. Cost per kilogram of materials is about the same as before, but conversion costs are higher, and Delton has raised its selling price in line with the market. Sales have increased and returns have decreased. Delton's managers attribute this to higher quality and a price that is still less than Yorunt's. Information about the current period (2022) and last period (2021) follows. jar Print Done - Data Table 1a. Units of ZP 98 produced and sold 1b. Units of ZP98 returned 1c. Net sales in units 2. Selling price 3. Direct materials (kilograms) used 4. Direct material cost per kilogram 5. Manufacturing capacity in units of ZP98 6. Total conversion costs 1. Conversion cost per unit of capacity 8. Selling and customer-service capacity 9. Total selling and customer-service costs 10. Selling and customer-service capacity cost per customer 11. Advertising staff 12. Total advertising costs 13. Advertising cost per employee 2021 2022 5,700 6,950 1,000 725 4,700 6,225 $ 45 $ 52 2,800 3,475 9.75 $ 9.75 8,000 8,000 $ 96,000 $ 152,000 12 $ 19 100 customers 100 customers $ 5,000 $ 5,200 $ 50.00 $ 52.00 1 1 36,000 $ 41,500 36,000 $ 41,500 Print Done - Required 1. Calculate the amount and cost of unused capacity for: a. Manufacturing b. Sales and customer service c. Advertising If you are unable to calculate the amount and cost of unused capacity, explain why. 2. State two reasons Delton might downsize and two reasons it might not downsize. 3. Assume Delton has several product lines, of which ZP98 is only one. The manager for the ZP98 product line is evaluated on the basis of manufacturing and customer sales and service costs, but not advertising costs. The manager wants to increase capacity for customers because he thinks the market is growing, and this will cost an additional $2,004. However, the manager is not going to use this extra capacity immediately, so he classifies it as advertising cost rather than customer sales and service cost. How will the deliberate misclassification of this cost affect: a. The operating income overall? b. The growth, price-recovery, and productivity components? c. The evaluation of the ZP98 manager? You are not required to calculate any numbers when answering requirement 3. Only discuss whether the misclassification will have a positive, negative, or no effect and comment on the ethics of the manager's actions. Print Done Delton Company manufactures an electronic component, ZP98. This component is significantly less expensive than similar products sold by Delton's competitors Order-processing time is very short, however, approximately 10% of products are defective and returned by the customer. Returns and refunds are handled promptly. Yorunt Manufacturing, Delton's main competitor, has a higher-priced product with almost no defects but a longer order-processing time. (Click the icon to view the additional information.) E (Click the icon to view the data.) Conversion costs in each year depend on production capacity defined in terms of ZP98 units that can be produced, not the actual units produced. Selling and customer-service costs depend on the number of customers that Delton can support, not the actual number of customers it serves. Delton has 90 customers in 2021 and 100 customers in 2022. At the start of each year, management uses its discretion to determine the number of advertising staff for the year. Advertising staff and its costs have no direct relationship with the quantity of ZP98 units produced and sold or the number of customers who buy ZP98. Required Requirement 1. Calculate the amount and cost of unused capacity for: a. Manufacturing b. Sales and customer service c. Advertising If you are unable to calculate the amount and cost of unused capacity, explain why. Begin by calculating the amount of unused capacity for each department. Then, calculate the cost. (If it is not possible to calculate the amount or cost of unused capacity, leave the input cells blank. If any amount is zero, enter "0".) Amount of unused Cost of unused capacity capacity (a) Manufacturing (b) Selling and customer service (c) Advertising ltc - Xf More Info Assume that in 2022, Delton has changed its processes and trained workers to recognize quality problems and fix them before products are finished and shipped to customers. Quality is now at an acceptable level. Cost per kilogram of materials is about the same as before, but conversion costs are higher, and Delton has raised its selling price in line with the market. Sales have increased and returns have decreased. Delton's managers attribute this to higher quality and a price that is still less than Yorunt's. Information about the current period (2022) and last period (2021) follows. jar Print Done - Data Table 1a. Units of ZP 98 produced and sold 1b. Units of ZP98 returned 1c. Net sales in units 2. Selling price 3. Direct materials (kilograms) used 4. Direct material cost per kilogram 5. Manufacturing capacity in units of ZP98 6. Total conversion costs 1. Conversion cost per unit of capacity 8. Selling and customer-service capacity 9. Total selling and customer-service costs 10. Selling and customer-service capacity cost per customer 11. Advertising staff 12. Total advertising costs 13. Advertising cost per employee 2021 2022 5,700 6,950 1,000 725 4,700 6,225 $ 45 $ 52 2,800 3,475 9.75 $ 9.75 8,000 8,000 $ 96,000 $ 152,000 12 $ 19 100 customers 100 customers $ 5,000 $ 5,200 $ 50.00 $ 52.00 1 1 36,000 $ 41,500 36,000 $ 41,500 Print Done - Required 1. Calculate the amount and cost of unused capacity for: a. Manufacturing b. Sales and customer service c. Advertising If you are unable to calculate the amount and cost of unused capacity, explain why. 2. State two reasons Delton might downsize and two reasons it might not downsize. 3. Assume Delton has several product lines, of which ZP98 is only one. The manager for the ZP98 product line is evaluated on the basis of manufacturing and customer sales and service costs, but not advertising costs. The manager wants to increase capacity for customers because he thinks the market is growing, and this will cost an additional $2,004. However, the manager is not going to use this extra capacity immediately, so he classifies it as advertising cost rather than customer sales and service cost. How will the deliberate misclassification of this cost affect: a. The operating income overall? b. The growth, price-recovery, and productivity components? c. The evaluation of the ZP98 manager? You are not required to calculate any numbers when answering requirement 3. Only discuss whether the misclassification will have a positive, negative, or no effect and comment on the ethics of the manager's actions. Print Done