Deming's Fourteen Points for Discussion.......Answer the questions with practical examples

Eliminate slogans, exhortations, and targets for the work force that ask for zero defects and new levels of productivity.

QUESTIONS:

1. Do slogans motivate?

2. If you are told to "do better" without being given tools in order to do better, how will you feel?

3. What would make you a believer that things had "really" changed?

4. What is the danger in raising expectations about changes that can't happen right away?