Demonstrate communication skills though written letter form showing how you respond to the complaint given on the scenario below. Ensuring that the complaint is acknowledged by the company and controls will be implemented immediately.

Scenario: The builder has received a phone call from John Wilson, a representative, senior inspector of Environmental Protection Authority (EPA), saying that someone reported a complain at their worksite pointing out that they are contaminating the roads with construction waste fragments and penalties will apply if no measures are implemented when random actual inspection will commence.