Demonstrate the leadership in the workplace 

 

Case study: Better Homes Nursing home

Better Homes Nursing Home is a nurturing and state-of-the-art facility, accommodating 150 elderly residents within three distinct wings, featuring a specialised dementia ward. Emphasising individualized care, the home offers a blend of medical support, rehabilitation, and memory care, managed by dedicated team leaders for each sector, including nursing, kitchen, and volunteer staff. The facility prides itself on its holistic approach, ensuring not only medical and physical well-being but also focusing on mental health and social engagement through various therapeutic activities. Committed to high standards, Better Homes nurtures an environment of dignity, respect, and superior quality of life for all its residents.

Scenario: Team Leader for Dementia ward

Your role is:

Team Leader for Dementia Ward Primary Responsibilities: Overseeing the day-to-day care of residents in the dementia ward. Developing and implementing individualised care plans. Coordinating with healthcare professionals for specialised needs. Training and supervising care staff and volunteers in dementia care. Ensuring compliance with healthcare regulations specific to dementia care. Communicating with families about the care and condition of residents.

More information on the organisation such as:

• Code of conduct
• Business and operations plan
• Customer service charter in additional resources

1. Read the organisational documents, any other supporting documentation and regulatory information you think is appropriate and then use the template below to information on the organisation's requirements for management performance.

Leadership and team management

Answer

Quality of care

Answer

Regulatory compliance

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Financial management

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Customer service

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Family relations

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Health and safety

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Communications and reporting

2. What are the organisation's standards and values for conducting business? (this can include their mission, vision and values and customer service)

Answer

3. What qualities are required for positive management performance according to the organisational policies and procedures and to leadership principles?

Answer

4. As team leader, what are your the most important qualities to uphold the organisational values, and to effectively manage the team and customers so that KPIs outline in the team operations charter can be met?

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5. What are three (3) of the teams KPIs? How do these KPIs support the organisations way of conducting operations that align with their values and standards?

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