Denying a Claim for an Unused Plane Ticket: Jeremy Ellison is upset. He recently purchased a plane ticket to fly home for his parents' $50$th wedding anniversary. When he arrived at the airport, he learned that his flight had been canceled due to a rain storm. The next flight out was the following evening, which would have caused him to miss the anniversary party. He opted to rent a car and drive seven hours through the night to get home in time for the party. Now, however, he wants a $$392$ refund for the one$-$way plane ticket he did not use and $$100$ for the car rental$).$

Unfortunately, your hands are tied. The ticket receipt does clearly state that tickets are not refundable because air travel is sometimes affected by factors beyond the control of Cross Country Airlines. Cross Country Travel reimburses the cost of a missed flight only if the airline has made an error it could have avoided, if the passenger has a documented medical emergency, or if the passenger has paid a $$150$ flight insurance fee. And you never reimburse a rental vehicle$-$renting a vehicle is the customer's choice. Though you can understand Jeremy's desire to get home for his parents' anniversary, the truth is that Cross Country Airlines did all it could to get people on flights. You simply are not allowed to give refunds in such cases. However, you are allowed to give a coupon toward the customer's next flight with you.

Respond to Mr$.$ Ellison's complaint, trying to the best of your ability to restore good relations with him.