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Desantis Pharmaceutical Company Inc. measures and communicates its cost of quality (COQ) monthly to stakeholders. The company calculates the cost of quality as the warranty

Desantis Pharmaceutical Company Inc. measures and communicates its cost of quality (COQ) monthly to stakeholders. The company calculates the cost of quality as the warranty cost divided total sales. Consequently, a lower percentage is preferred.

What is your opinion on the company's cost of quality calculation?

What is good about it?

What could be improved if anything?

Answer each separately

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