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Describe a satisfactory or an unsatisfactory encounter you experienced recently with (a) a low-contact service provider via email, mail, or phone and (b) a high-contact,
Describe a satisfactory or an unsatisfactory encounter you experienced recently with (a) a low-contact service provider via email, mail, or phone and (b) a high-contact, face-to-face service provider. What are the key drivers of your satisfaction or dissatisfaction with these encounters? In each instance, what could the service provider have done to improve the situation
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