Describe a scenario you have experienced or could experience in your area of hospitality that has led to conflict. Identify the source of the conflict and draft an outline for a conflict management plan. Assess two possible methods of managing the conflict. Identify steps that will best enable you to resolve the conflict for the most benefit.

As a part of your analysis, note some key pointsthat are required to be followed.

• Identify symptoms and indicators
• Identify emotional aspects [if left unresolved] and effects on workplace performance
• Identify possible alternative outcomes
• Identify roles
• Identify resolution strategies

The scenario should be related to your field of interest, such as a restaurant scenario for food service concentration.

Determine if the conflict was/is functional or dysfunctional and explain why.