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Describe a time when a company failed you in their service delivery then recovered well. How did the company fail you? How upset were you

Describe a time when a company failed you in their service delivery then recovered well.

  • How did the company fail you?
  • How upset were you when the problem first happened?
  • What did they do to recover? How did you feel after the recovery process?
  • Did your loyalty toward the company change?
  • If they failed a second time, do you think you would remain loyal?

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