1. Describe an example poka-yoke for each of the six state-action combinations. Be specific and thorough.
2. Explain how teamwork and communication are involved in each of the following types of projects: a. kanban b. Kaizen c. Heijunka
3. Discuss how the roof of the House of Lean represents focus on the customer and how it ties to other parts of the house analogy.
4. Explain four potential difficulties of starting to gather suggestions from employees and how these difficulties can be reduced.
5. Consider a familiar service organization such as a restaurant, dentist office, or insurance office. Describe the culture of the organization selected. Compare the culture of this organization to an ideal lean organization.

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