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Describe how you would troubleshoot the following scenario. Is there a set amount of time you would spend to solve the problem before asking for
Describe how you would troubleshoot the following scenario. Is there a set amount of time you would spend to solve the problem before asking for assistance? What information would you collect and include if you had to put in a support ticket to the organization's helpdesk for the issue? Your coworker is having trouble printing, and since you are the "tech savy" new hire they have asked you for assistance. The coworker has a Windows 10 desktop with a wired network connection, and is attempting to print a word document to the networked printer down the hall. You printed something to that same printer about an hour ago. Your coworker prints the document, but nothing has printed when he/she goes to the printer
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