describe systems and processes which facilitate continuous improvement within organizations. Discuss the relevance of each system and process to continuous improvement. System E.g., Customer Relationship Management (CRM). Relevance to Continuous Improvement E.g. records customer data and enables customer activity to be monitored e.g. Transactions and engagement. This system enables the business to ... Process E.g., Customer feedback, PDCA (Plan, Do, Check, Act) Relevance to Continuous Improvement.