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Describe the 5 SERVQUAL dimensions. What are the difficulties in attempting to develop a list of quality dimensions for a service organization? An electronic device

Describe the 5 SERVQUAL dimensions.

What are the difficulties in attempting to develop a list of quality dimensions for a service organization?

An electronic device consists of 5 subsystems. The first 2 subsystems have reliabilities of 0.999. The last 3 subsystems have reliabilities of 0.997. What is the overall reliability of the system?

Would "excellent product quality" be a strength for your firm if it was equivalent to the quality for competing products in the same market? Why or why not?

What is a SWOT analysis and how does it fit into the strategic planning process?

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