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Describe the components of the conflict represented in the scenario. Describe different interpersonal communication strategies that can be used in conflict resolution. Choose an appropriate
Describe the components of the conflict represented in the scenario.
Describe different interpersonal communication strategies that can be used in conflict resolution.
Choose an appropriate communication strategy you would employ in the scenario. Include an explanation of why you chose that communication strategy
Describe the potential challenges of communication in the scenario.
Describe the benefits and challenges of using restorative practices to navigate the conflict in the scenario.
Conflict # ?Poor communication that resulted in a mistake
Your team is responsible for managing different client accounts. One day, you receive a request from a client to make changes to their website, but you are already working on several other projects and don t have the bandwidth to handle it ?Without consulting with other team members, who are also experienced in website design, you assign the task to a junior employee of the recently acquired international business. The employee makes a mistake in the coding, which causes the website to crash and results in a loss of revenue for the client. When your other team members find out about the mistake, they are upset that you didn t consult them about the task and feel that you should have known better than to assign it to a junior employee. You, on the other hand, feel that your other team members should have stepped in to help if they knew you were too busy to handle the task.
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