Question
Describe the concept of total quality management (TQM) and major TQM techniques, such as quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement.
Describe the concept of total quality management (TQM) and major TQM techniques, such as quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement. Identify a company or organization and the TQM technique used. Do you think this technique contributes to their success?
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Management A Practical Introduction
Authors: Angelo Kinicki, Brian Williams
6th Edition
0078029546, 978-0078029547
