Describe the key business need in the customer service industry for harvesting data or the problem you wish to solve. What is it that you need to do, better or for the first time? Describe the goal(s) for customer service industry. Identify the main categories of data you expect to gather in pursuit of the goal. For example, in terms of customer data, this might be: First and last name; street address; city; state/province; mailing code; email; phone; purchase history. Describe the plans for ensuring that the data youre working with is accurate and current. How do you think you can best accomplish this? Which colleagues or departments will you need to collaborate with? Describe what success looks like. What will be the net result of your efforts? How will your work here positively impact you, your team, your department, or your organization? Set a timeline for success: What do you plan to do in the next month? In the next three months?