Describe the selected health care organization. This can be about a health care organization in general (i.e., pharmacy) or about a specific organization (i.e., CVS). Explain what resources and type of work environment are needed to continuously improve an organization's performance. Correlate them to your selected organization. 

Identify and evaluate metrics used by the organization to measure quality of performance. 

Explain how these metrics help develop the improvement capability for the organization. 

Identify and discuss the quality-improvement tools and strategies available to help the organization develop improvement capability. 

Identify and describe which transformational model(s) can be used to help improve an organization's performance. Relate them to your selected organization.