1. Describe the value of formal and informal performance assessment in the workplace
2. Explain the role of the first-line manager in performance management
3. Identify ways to ensure fair and objective formal assessment
4. Explain how to set SMART objectives for a team member
5. Explain how to set performance standards for a team member
6. Explain how to measure performance against agreed standards
7. Explain the importance of feedback to improve performance
8. Describe how to give effective feedback
9. Identify potential areas of underperformance in the workplace
10. Identify causes for failure to meet agreed performance levels
11. Describe actions to restore performance to acceptable levels

Please provide the references used, thank you.