1. Describe three (3) components of any work plan.

1. Describe the relationships between goals, objectives, tasks and performance indicators.

1. Identify two (2) organisational documents that can assist you to identify your roles and responsibilities.

1. Describe two (2) business technology applications that can assist you to plan and schedule tasks.

1. Identify two (2) organisational policies or procedures that can assist you in planning your work.

1. Describe two (2) techniques you can use to plan and prioritise work.

1. Describe one (1) method of evaluating your own performance.

1. Identify one (1) method of obtaining feedback from others about your performance.

1. Describe two (2) other sources of information or data you can analyse and how to use these to review and improve your performance.