Description

Listening to stakeholders and understanding their needs is one of the most important jobs of the BA$.$ For this assignment, you are asked to interview someone who does not work in an IT department. This could be anyone you know $$ a parent, friend, sibling, network contact $$ so long as their job is not in IT$.$ Conduct an elicitation interview with them as if you were an IT Business Analyst in their company.

Rationale

This assignment will evaluate the following Course Learning Outcomes:

CLO$1.$ Apply elicitation techniques to determine the requirements for a software project.

CLO$2.$ Extract customer needs and objectives from elicitation activities.

Directions

Structure your interview into the following $3$ parts and ask questions like those provided below. Be sure to take notes during your interview.

CONTEXT: Ask key questions to provide context to your interview. For example:

What are the day$-$to$-$day tasks in your role?

What technology $($software and hardware$)$ do you use to complete those tasks?

NEEDS: What are the pain points or frustrations you face with the technology you use in your day$-$to$-$day role?

SOLUTION: What could the IT team do to help you resolve or reduce these pain points?

This assignment is not just about the interview itself but your analysis of it$.$ After the interview, analyze your rough notes and then try and organize the Needs and Solution sections into themes that you noticed.