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Desempeo financiero del cliente: Seleccione uno: a. Se miden mejor con mtricas financieras. b. Se reflejan en el cuadro de mando integral como parte de

Desempeo financiero del cliente:

Seleccione uno:

a. Se miden mejor con mtricas financieras.

b. Se reflejan en el cuadro de mando integral como parte de la perspectiva de aprendizaje y crecimiento.

C. Se puede mejorar ofreciendo caractersticas especiales y un servicio al cliente altamente receptivo.

d. Se mejora centrndose en una combinacin de mtricas financieras y no financieras.

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