Design thinking is a structured process for exploring ill-defined problems that were not clearly articulated, helping to solve ill-structured situations, and improving innovation outcomes. Design thinking can help resolve innovation challenges. "Design thinking helps structure team interactions to cultivate greater inclusiveness, foster creativity, deepen empathy and align participants around specific goals and results" (Mootee 2013, 63).

Respond to the following questions:

1. What are the phases of design thinking?
2. What are the design thinking techniques?
3. Provide one example in which design thinking was applied.
4. please provide bibliographic references .