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Despite the challenging industry environment, airlines like Southwest Airlines and JetBlue earn enviable returns.How? Why have all the low-cost subsidiaries of legacy airlines, including Delta

Despite the challenging industry environment, airlines like Southwest Airlines and JetBlue earn enviable returns.How?

Why have all the low-cost subsidiaries of legacy airlines, including Delta Express, failed?

What will happen to Delta Air Lines if it continues to respond to low-cost airlines in the way it has in the past?

What are the strategic options available to the cross-functional team that Mark Balloun co-leads?What steps should the

team take to choose among the options and make a recommendation to Delta's board?

Based on the information available to you, what course of action would you recommend to Delta's board?

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