Detailed and in$-$depth discussion and evidence: A comprehensive in$-$depth understanding of the dynamic that the customer experience is dynamic and that external factors will change nature of the experience.Up to four factors or trends are identified as to how they might influence the organization and another set that might influence the customer with regard to the customer's experience. $.$

The quantum of influence on the experience should also be referred to$.$ Answer should show evidence of the force of consumer sovereignity.