Determine and briefly explain whether the following statements about claim settlement is true.

15. To prevent lawsuits, an insurer should provide no personal assistance to a claimant other

than that which is required by contractual obligations.

16. Company adjustors are salaried employees who work for one insurer.

17. A public adjustor is usually paid a flat fee regardless of the size of a claim.

18. Give two features of the independent agency system (6 marks)

19. Give two common sources of underwriting information for life and health insurance

(6 marks)

20. Give three functions of the marketing department of an insurance company (6 marks)