Determine if there is a correlation between DOH and in-stock at store level for SCIP stores

2. Metro

As a retailer, franchisor, distributor, and manufacturer, the company operates or services a network of some 950 food stores under several banners including Metro, Metro Plus, Super C, and Food Basics, as well as some 650 drugstores primarily under the Jean Coutu, Brunet, Metro Pharmacy and Drug Basics banners.

Metro has close to 90,000 dedicated employees and annual sales of 18 billion Canadian dollars in 2020, up from 16.7 billion in 2019.

Metro is one of the largest grocery stores in Canada, whose goal is to provide great customer service by meeting their customers’ needs in a timely, efficient, and pleasant way. Metro believes there are many different aspects of an in-store experience such as competitive pricing, great products, and customer service is still the top reason why customers continue to shop for weekly groceries at their local Metro store.

A collaborative approach to responsible procurement

In February 2017, Metro adopted a Responsible Procurement Framework and Supplier Code of Conduct. These documents enable Metro to provide its customers with the responsible products they are looking for and to communicate its expectations and requirements to better meet the challenges in its supply chain. They are the foundation of our responsible procurement approach.

Metro has created an innovation program that is designed to intake the entry of all interested producers and manufacturers of unique products being created in Quebec. Ideas submitted by vendors will receive a response within 72 hours. Here is a list of products that are looking for:

• It can correspond to a food trend.
• It can have a unique list of ingredients.
• It can have a packaging that stands out by different criteria.
• It may correspond to a need that is not met in the market.
• It can have an innovative product line.

It can be the first in the Quebec market.

Questions:

• Qualitative Analysis

• Quantitative Analysis (consider using an excel spreadsheet)

• Explain the strengths, weaknesses, threats, and opportunities