Question
Develop 2 KPI's for customer service representatives on: i. Complaint handling time ii. Following organisational procedures iii. Sales iv. Customer retention v. Identify customer issues
Develop 2 KPI's for customer service representatives on:
i. Complaint handling time
ii. Following organisational procedures
iii. Sales
iv. Customer retention
v. Identify customer issues
vi. Meet customer needs
vii. Customer satisfaction
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Effective small business management An Entrepreneurial Approach
Authors: Norman M. Scarborough
10th Edition
132157462, 978-0132157469
