1. Develop a storyboard to measure Patient Satisfaction in an Outpatient Clinic (identify an area for improvement)
2. Describe how you will collect your data
3. Develop an analysis plan
4. Describe your expected outcome

Consider the following optional sections and content for a storyboard, which can consist of a combination of narrative and images:

Plan

• Problem/Issue
• Scope
• Project goals
• Current state process
• Root cause analysis
• Current state observations
• Strategies/improvement theories

Do

• Activities/plan to address the problem
• Rapid cycle improvements, testing details

Study

• Analysis of testing
• Observations of changes compared to expectations

Act

• Decision to adopt, adapt or abandon
• Rationale for decision
• Sustainment plan for improvements realized