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. Did these incidents constitute a crisis, as defined in the chapter? 4 . Did United Airlines engage in effective crisis management, and why or
Did these incidents constitute a crisis, as defined in the chapter?
Did United Airlines engage in effective crisis management, and why or why not? If you
were the public relations manager at United Airlines, what steps would you have recommended the company take when these incidents occurred?
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Project Management A Managerial Approach
Authors: Jack R. Meredith, Samuel J. Mantel,
7th Edition
470226218, 978-0470226216
