Difficult conversations can be handled successfully by

Group of answer choices

hearing everybody's story.

agreeing with everything you hear.

using the either/or approach.

invalidating the perspective of other people.

adopting a message-delivery stance.

Flag question: Question 2Question 20.5 pts

Marcia's team has been given a major group writing assignment. The deadline is three months away. When should the group start working on the project?

Group of answer choices

within the first week the project has been assigned

3 days before the deadline

a week before the deadline

3 weeks before the deadline

a month before the deadline

Flag question: Question 3Question 30.5 pts

When developing an agenda to address high-priority items, items of least importance should be placed near the beginning of the agenda to break the ice.

Group of answer choices

True

False

Flag question: Question 4Question 40.5 pts

What is one of the fastest ways to increase trust among team members who don't know each other well?

Group of answer choices

encouraging self-disclosure

having the team plan an event

keeping the team small

limiting the number of meetings

having members share a workspace

Flag question: Question 5Question 50.5 pts

Absolom is frustrated because his team members tend to come unprepared for meetings. What is the first thing he should do to try to improve the situation for the next meeting?

Group of answer choices

Distribute an agenda ahead of the meeting so people know what to expect.

Distribute minutes after the previous meeting to remind people of what was covered.

Distribute homework assignments several days before each meeting.

Criticize people during the meeting if they are not contributing enough.

Criticize people after the meeting to make his point without embarrassing them.

Flag question: Question 6Question 60.5 pts

Teams rapidly develop shared perceptions and commitment to a team culture during the ________ stage of team development.

Group of answer choices

norming

forming

performing

storming

reforming

Flag question: Question 7Question 70.5 pts

A company with 2-D diversity is

Group of answer choices

more likely to increase its market share.

more likely to experience damaging conflict.

less likely to have a "speak-up culture."

less likely to have access to a variety of perspectives.

more likely to suffer significant financial losses.

Flag question: Question 8Question 80.5 pts

Which of these makes comments sound more conciliatory and less accusing?

Group of answer choices

I-statements

You-statements

We-statements

It-statements

They-statements

Flag question: Question 9Question 90.5 pts

A pharmaceutical company has a weekly meeting. Every week, the meeting starts with a story about research progress. What is the most likely reason for this tradition?

Group of answer choices

to remind employees of their common sense of purpose

to help the employees get to know each other

to encourage employees to relate to senior management

to establish a conversational tone

to teach employees how to work as a team

Flag question: Question 10Question 100.5 pts

You are working with your team on a group writing project. What can help to define each person's contributions and time commitments?

Group of answer choices

a team charter

version control technology

virtual communication technologies

a virtual watercooler

a self-disclosure exercise

Flag question: Question 11Question 110.5 pts

The most important stage of group writing is the drafting stage.

Group of answer choices

True

False

Flag question: Question 12Question 120.5 pts

Herb and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

Group of answer choices

Maeko, who has four years of experience as an educator

Herb, who has two years of experience in market research

Jerome, who has five years of experience as an editor

Kaitlin, who has three years of experience as a book designer

Midori, who has five years of experience as a production coordinator

Flag question: Question 13Question 130.5 pts

Which action is most likely to help build trust in a virtual team?

Group of answer choices

be proactively engaged

multitask during meetings

avoid social conversation

work as independently as possible

rely mostly on email to communicate

Flag question: Question 14Question 140.5 pts

Which example describes a team in the forming stage of team development?

Group of answer choices

Nathan, Anna, Roddy, and Ting take turns sharing their background with the others.

All four members of the team attempt to agree on what the team roles and goals should be.

Nathan and Anna present alternate ways of assigning work, and the team debates the issue.

The four group members work at their assigned tasks efficiently and work together as needed.

Nathan and Ting draft a work plan, while Roddy and Anna write guidelines for the group to consider.

Flag question: Question 15Question 150.5 pts

Creating a shared story with a colleague means

Group of answer choices

combining your perspectives and goals into a shared approach to work.

suggesting leisure experiences that you might have in common.

creating humor in tense situations.

opening a difficult conversation with a story.

reaching an agreement about how something happened.

Flag question: Question 16Question 160.5 pts

Kesha and her team share ideas about how their team should approach work, and they spend some time debating which ideas to adopt. The team is in the ________ stage.

Group of answer choices

storming

norming

forming

performing

reforming

Flag question: Question 17Question 170.5 pts

Are any or all of the following typically important when working with a virtual team?

Group of answer choices

all answers provided

the motivation to share information

proactive engagement

being willing to collaborate

taking actions that establish trust within the team

Flag question: Question 18Question 180.5 pts

The sharing of highly private information is considered the second stage of Social Penetration Theory.

Group of answer choices

True

False

Flag question: Question 19Question 190.5 pts

Worth = Rewards - Costs is a handy way to remember the Social Exchange Theory.

Group of answer choices

True

False

Flag question: Question 20Question 200.5 pts

Someone revealing their judgments, thoughts, feelings is practicing factual disclosure.

Group of answer choices

True

False