Dillard's

Dillard's Department Store is a large retailer of men's, women's, and children's clothing, cosmetics$,$ and home fumishings in the United States. With about $300$ stores in $29$ states, Dillard's has been very successful, although like most retail stores, it was severely affected by the COV$10-19$ pandemic. Dillard's CEO is William T$.$ Dillard II$,$ son of the store's founder. Dillard manages the stores with the help of nine senlor$-$level Dillard's managers and one Independent manager from another organization. This group meets regularly to monitor management dectslons.

Dillard's values center around the selling methods of its founder, William $T.$ Dillard. Sales associates are regularly given quotss to meet, and they can be reprimanded, have their salaries out, or be fired for not achieving their goals. This makes for a stressful and sometimes overwhelming work environment. data$/$quotes$/$onsicompanipeople$)$

Who are the owners of this company?

Board of directors

Employees

Managers

Shareholders

When the scenario refers to "sales associates," it is referring to which aspect of the internal environment?

Owners

Culture

Board of directors