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Direct Labor Budget for Service The School of Accounting ( SOA ) at State University is planning its annual fundraising campaign for accounting alumni. This

Direct Labor Budget for Service
The School of Accounting (SOA) at State University is planning its annual fundraising campaign for
accounting alumni. This year, the SOA is planning a call-a-thon and will ask Beta Alpha Psi members to
volunteer to make phone calls to a list of 5,000 alumni. The Dean's office has agreed to let Beta Alpha Psi
use their offices from 6 p.m. to 9 p.m. each weekday so that they will have access to phones. Each
volunteer will be provided with a phone and a script with an introduction and suggested responses to
various questions that had been asked in the past. Monique Johnson, Beta Alpha Psi faculty advisor,
estimates the following:
Of the 5,000 phone numbers, roughly 10 percent will be wrong numbers (because alumni change
addresses and phone numbers without updating State University). In that case, the student is
instructed to apologize to the answering party, hang up, and move on to the next phone number.
Each of these calls takes about three minutes.
Another 15 percent will be correct numbers, but no one is home and the voicemail picks up. In that
case, the student is instructed to simply hang up and move on to the next phone number. Each of
these calls takes about two minutes.
Each time an alumnus answers the phone, the student is instructed to introduce him or herself and
read the scripted introduction. The student is encouraged to engage the alumnus in conversation and
reminiscences about State U and bring the alum up to date on the wonderful things that are
happening in the SOA. Some calls are longer, some shorter, but the average call length is 10 minutes.
Required:
Prepare a direct labor budget, in hours, for the fundraising call-a-thon. If 15 students volunteer, how
many evenings will the phone-a-thon take?
The School of Accounting (SOA)
Direct Labor Budget In Hours
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