Directions:

ACME$$s network consists of an in$-$house server, $4$ desktop computers, and $2$ network printers, all connected to a switch that in turn is connected to a router. The public WAN port of the router is connected to the Internet. The desktop computers are used by $4$ designers. When John, one of the designers, was unable to access the server very early on Monday morning, he immediately called you, the Computer Systems Analyst, to help him troubleshoot the problem over the phone.

Initial post:

What are $5$ troubleshooting steps you would ask John to perform?

Evaluate possible outcomes from each of the steps

Based on the possible outcomes of the troubleshooting, what would be your possible conclusions?

Reply post:

For your reply, evaluate the other students$$ conclusions and suggest additional troubleshooting steps that would help you identify the problem.