Directions: Think of your customer service experiences, one where you received good service and another where you received bad service. Your two experiences can be different from industries. 1. Think about what the good service provider said or did to create good service. How did the service provider make you feel?2. Think about what the bad service provider said or did to bad service. How did the service provider make you feel?

Good Service Bad Service Story Context Said Did Felt Based on what you decoded above, what did you discover about how to give good service and how to avoid bad service