Question
Discuss body language and actions that can impact people's perceptions of service by non-verbal attributes. How do customers evaluate body language of employees? What are
Discuss body language and actions that can impact people's perceptions of service by non-verbal attributes. How do customers evaluate body language of employees? What are some positive non-verbal actions employees can do to make guests feel comfortable?
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Fundamentals Of Risk Management
Authors: Clive Thompson, Paul Hopkin
6th Edition
1398602868, 978-1398602861
