Question
. Discuss how following internal and external environmental changes may effect quality customer service planning: a)Changes in the competitive environment b)Economic climate c)Introduction of new
. Discuss how following internal and external environmental changes may effect quality customer service planning:
a)Changes in the competitive environment
b)Economic climate
c)Introduction of new technologies or equipment
d)Management changes and organisational restructures
e)Recruitment practices
Trends in customer service preferences
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Management A Practical Introduction
Authors: Angelo Kinicki, Brian Williams
1st Edition
0078094054, 978-0078094057
