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Discuss the genius bar concept in the context of a corporate or university service desk. Consider both customers expectations relative to walk-in support and the

Discuss the genius bar concept in the context of a corporate or university service desk. Consider both customers expectations relative to walk-in support and the capabilities the service desk must have to deliver such support successfully. In your discussion, please include information specific to the university or company. That is, think about connectivity issues, service (email, website interaction) issues, enrollment issues, device failure issues among others.

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