• Discuss the key problems with the old system(s) and the factors contributing to these problems? How were the problems identified?
• How did the new system address these problems? What was the impact of the new system?
• What elements of the implementation approach likely promoted its success? In what way? What elements might have put the new system at risk? In what way?
• What measures would you use to assess the long-term impact of this change?

skills. The new, streamlined global system greatly country and is investigating capabilities that enable improved the global transfer process, and it also managers to request and approve bonus or salary in- serves as the system of record that feeds employee creases via mobile devices. data for many mission-critical downstream systems. This has improved data integrity but also greatly im- Sources April Mazon, 'Hitachi Consulting Realizes Significant proved the global visibility of HCC's workforce, facili- Value with HCM Cloud Transformation, " https://blogs.oracle.com, tating strategic analysis of global employee data. accessed January 10, 2018; Alan Joch, 'Disrupt Yourself," Profit HCC transformation experts teach clients that Magazine, Summer 2017; and www.hitachiconsulting.com, accessed January 19, 2018. fundamental change is an ongoing process, and that's a lesson the company's HR and IT departments are CASE STUDY QUESTIONS taking to heart. HCC leaders are now expanding their 13-14 Analyze Hitachi Consulting's problems with use of the compensation capabilities available within its legacy human resources system. What Oracle HCM Cloud to more closely manage sales management, organization, and technology force compensation, According to Sona Manzo, vice factors were responsible for these problems? president of the Oracle HCM Cloud practice at HCC, What was the business impact of these the company needed time to determine how it would problems? be transforming its sales organization, so it kept sales 13-15 List and describe the major information re- compensation as a separate initiative, quirements for Hitachi's new HR system. HCC is continuing to use new capabilities in 13-16 Was a cloud-based system appropriate for Oracle HCM Cloud to help its business grow. The Hitachi Consulting? Why or why not? new system has been able to handle complex bonus 13-17 What steps did Hitachi take to make sure its packages tailored for salespeople in each country. new HR system was successful? For example, "hot skill" bonuses are critical for at- tracting talent in Asia Pacific locations, but are not 13-18 What were the benefits of the new HR sys- used in other regions such as the Americas. HCC will tem? How did it change operational activities soon be able to track multiple bonus plans in each and decision making at Hitachi Consulting? How successful was this system solution