Question
Discuss the relevance of the following THREE strategies in assisting government to improve the efficiency of its operation. i) total quality management (TQM), (8 marks)
Discuss the relevance of the following THREE strategies in assisting government to improve the efficiency of its operation. i) total quality management (TQM), (8 marks) ii) customer relationship management (CRM), (8 marks) iii) balanced scorecard (BSC)
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Auditing The Art and Science of Assurance Engagements
Authors: Alvin A. Arens, Randal J. Elder, Mark S. Beasley, Joanne C. Jones
14th Canadian edition
134613112, 134835018, 9780134885254 , 978-0134613116
