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Discuss the relevance of the following THREE strategies in assisting government to improve the efficiency of its operation. i) total quality management (TQM), (8 marks)

Discuss the relevance of the following THREE strategies in assisting government to improve the efficiency of its operation. i) total quality management (TQM), (8 marks) ii) customer relationship management (CRM), (8 marks) iii) balanced scorecard (BSC)

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