Discuss the role of leadership in creating the culture in the firm that leads to total quality management. What lessons can be learned from the lives of Abraham Lincoln, Harry Truman, and Winston Churchill that will apply to organizations today? Discuss how the four strategies for improving listening skills would apply in your organization. Does training for business and industry cost, or does it pay? Why does training sometimes fail?

Have you ever been involved in an effort that was halfhearted because the leader of the effort didn't seem to be enthusiastic about it? If so, what happened? If not, discuss what it means for the person in charge in a given situation to set the tone when it comes to communication and training.