• Discuss TWO customer service problems and highlight the research that showcases these.

-Value Turnoffs: The customer received an uncooked pizza. The pizza had neither cheese nor toppings, although he had paid extra for them. Besides, he did not receive either refunds or proper responses from the customer service of Pizza Hut. (Priyanka).

-Systems Turnoffs: A customer has ordered some pizzas from Cheltenham, and it took over two hours to reach the customer (Jamie).