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Discussion Question 5 - 1 ( LO 5 - 4 ) Classify the following services... Classify the following services by their degree of customer contact

Discussion Question 5-1(LO 5-4) Classify the following services...
Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).
Customer Contact Uncertainty
a. Check-clearing in a bank multiple choice 1
high
medium
low
multiple choice 2
high
medium
low
b. Bank teller multiple choice 3
high
medium
low
multiple choice 4
high
medium
low
c. Bank loan officer multiple choice 5
high
medium
low
multiple choice 6
high
medium
low

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