Discussion Questions

$14-18$ What do you think of this? Do you agree that e$-$mail and voice mail can be unproductive in the workplace?

$14-19$ Were you surprised at the volume of e$-$mail an average employee receives daily? What are the challenges of dealing with this volume of e$-$mail? How much e$-$mail would you say

you receive daily? Has your volume of e$-$mail increased? Have you had to change your e$-$mail habits?

$14-20$ What do you think of the e$-$mail "replacement" some businesses are using $$ more of a social media tool? In what ways might it be better? Worse?

$14-21$ What role should customer service play in choosing which organizational communication methods to use?

$14-22$ Write a memo that you would send to your employees telling them that you're declaring a no e$-$mail day once a month. In that memo, be sure to explain why you're doing it and

what benefits you hope your employees will experience.