DISCUSSION QUESTIONS 1.Why do some people resist the goal of becoming world class? How can this resistance be overcome? 2. Consider and discuss how Lewin's general theory of change underpins the complacency and leading change models Exhibits 18.6 and 18.7). 3. Generate specific examples of world-class business that you have seen as a consumer. Also, generate examples of poor business practice. Why and how do some companies inspire world-class practices while others do not? 4. How might blogging and other social forms of communication via social media affect the process of managing change? What are the professional and career implications of blogging for you? 5. Generate and discuss examples of problems and opportunities that have inspired change, both in businesses and in you personally 6. Review the methods for dealing with resistance to change. Generate specific examples of each that you have seen and analyze why they worked or failed to work. 7. Choose some specific types of changes you would like to see happen in groups or organizations with which you are familiar. Imagine that you were to try to bring about these changes. What sources of resistance should you anticipate? How would you manage the resistance? 8. Develop a specific plan for becoming a continuous learner. 9. In your own words, what does the idea of creating the future mean to you? How can you put this concept to good use? Again, generate some specic ideas that you can really use. 10. In what ways do you think the manager's job will be different in 20 years from what it is today? How can you prepare for that future