Discussion Questions

How should Pam handle the complaint by the patient? What is the danger of disregarding the patient's complaint?

Should Pam consider changing Renee's shift schedule? Are there any limits to the number of shifts or hours that nurses should work? Do you think there should be$?$

How should Pam respond to Felix's wife's demand that Renee be fired?

Should this situation be addressed by a QI team, or is this simply an unfortunate situation arising from a troubled employee?

Could this situation have been avoided if the organization's human resources management systems had been different? If$,$ so$,$ what HR systems might have played a role in this situation?